Thank you for your email…

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June 15, 2011 by themommahen

You may remember the broken pacifier post from a short while back. Well, me being an overprotective Momma Hen and all, I emailed the manufacturer, which just happens to be MAM. Now, I purposely did not name the company at the time, because, well, I stepped on the pacifier, and I don’t expect baby products to stand up to being stepped on, and I didn’t want to unfairly point any fingers at or start an uproar with anyone. So I simply emailed them. And they emailed me back. In a timely manner. Politely. And seemingly with the interests of safety at heart.

An excerpt from the email:

As you may know, MAM manufactures the highest quality baby care products in the industry and has been distributing in the United States for over 25 years; MAM has always been at the forefront of innovation and safety. MAM pacifiers and other MAM products are produced with the utmost care. MAM designers – many of whom have backgrounds in plastics engineering – collaborate with pediatric dentists and other medical experts to provide babies with a safe and durable product. We take exceptional care in our product design to ensure that we meet and exceed all product standards and regulations worldwide; our customers and their children always come first.

We cannot dismiss the fact that the MAM Air may require further investigation. We take MAM babies’ safety very seriously and are constantly searching for ways to improve all products. Your comments and concerns guide MAM designers to improve the design and quality of all MAM products.  We understand your concern and ask that you return the pacifier and all pieces to our USA offices at 106 Corporate Park Drive, White Plains NY 10604. Please send us your address and we will happily send you a replacement along with a stamped envelope for the return of the pacifier in question.

Your satisfaction is very important to us. We hope you will continue to look out for MAM products for all of your baby’s needs.

So friends, here’s some of that good news I’ve been searching for. There is some decency still among big corporations. And as someone who used to counsel corporations and businesses on how to handle situations like this, so far they get a thumbs-up from me. Of course, I haven’t yet sent the pacifier back, but it’s on my list of things to do this week. Next week, latest.

(And, by the way, no I have not been and am not being compensated for this post. All opinions and thoughts are my own.)

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